Can I purchase wines from another province on your website?

Each Province’s list is specific to that market. Orders can only be fulfilled in market. If you see something of interest we can put you in touch with a representative in your market to update on future orders or arrivals specific to your Province.

What is a privately imported wine?

Privately imported wines are wines selected specifically for their quality by the agency Agence Trinque. You won't find them on the SAQ shelves.

To order privately imported wines, a customer must go through the agency that will act as an intermediary between the customer and the SAQ. It is important to know that the Crown Corporation is responsible for handling, delivery and collecting payment for every order.

Can I buy a single bottle?

The SAQ agrees to proceed with private stock orders , but requires the agencies to sell bottles by the case. (case of 6 or 12 bottles, as appropriate)

Will I receive an order confirmation?

You will receive a confirmation from us by email or by phone. It will include the approximate date of delivery in-branch and the total price including tax.

Where and when can I pick up my order?

The SAQ makes available to you a list of designated branches for private order processing. The chosen branch will contact you by phone when your order is ready to be picked up on site.

What are the delivery lead times?

Delivery lead time to the selected branch is up to 3 weeks.

Can I get an order more quickly?

• Individual customers also have the opportunity to choose the option "24-hour Pick-up" or "48-hour Pick-up", instead of a pick-up in a regular branch. The order can then be picked up directly at the SAQ's distribution center, at 1947 Rue des Futailles, Montreal, QC H1N 3M7.
• When choosing the 24-hour Pick-up , the customer must place his order with the Agent 24 hours prior the pick-up time, and before 3 pm.
• When choosing the 48-hour Pick-up, the customer must place his order with the Agent 48 hours prior the pick-up time, and before 3 pm.

When should I pay my order?

You pay your order in-branch, when picking up the order.

Updating your personal data

Please advise us of any changes in your customer information, the branch of delivery as well as the phone number. As an Agent, we will create your SAQ client account.

You can advise us by e-mail: [email protected].

Picking up your order in-branch

For Montreal customers, SAQ will keep your order free of charge for a 2-week period from the moment the order was placed. For Quebec City customers, the SAQ will keep your order free of charge for a one-month period from the moment the order was placed.

If you fail to pick up your order in-branch in a timely manner

When an order was not picked up, a $9.20 per case fee will be charged by the SAQ to the customer. However if there is a valid reason preventing the customer from picking up an order in a timely manner, the customer should contact us so that we can make an arrangement with the SAQ.

When picking up your order

Once you have been contacted by the SAQ, you must pick up and pay your order at the selected branch.

When picking up your order, you must always check if you received the products you've ordered. If there is a mistake, don't take possession of the bottles and contact us as soon as possible to avoid charges.

What should I do if one or more bottles are corked?

If one or more bottles are corked, the customer can return the goods to the branch within one year from the date of purchase, with a proof of purchase on hand. A refund will be issued to the customer by the SAQ in the form of a credit note.

You must send your request to a SAQ branch or to the Montreal Customer Contact Centre at (514) 254-8686.

What should I do if I don't like the wine I ordered?

In the case of non-defective bottles, no return or refund will be accepted.

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Elena Spirits

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